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Naterra

Cookie Policy

Naterra uses a small number of cookies: its own, and those of Google Analytics and of Meta, which runs Instagram and Facebook. You can turn the optional cookies off at any time.

Strictly necessary cookies

These make the store work and can't be switched off without breaking it. naterra_cart identifies your cart so it persists across visits, whether or not you're signed in, and keeps you on the same version of a page while we're testing a change — it lasts up to 30 days. Clerk, our authentication provider, sets its own cookies to keep you signed in and your session secure. naterra_consent remembers your analytics choice (from the banner or “Cookie settings”) for 6 months, so we don't ask again on every page.

Our own analytics cookies

These are set by default for every visitor, and you can turn them off at any time (see below). There are two: naterra_vid, a random identifier for your browser (6 months), and naterra_sid, a random identifier for your current visit that expires after 30 minutes of inactivity. Neither contains anything about you. With them we measure how the store is used: which pages and products are viewed, what's added to or removed from the cart, how far checkouts get, what's searched for, the site or campaign link you arrived from, and your device type, browser and operating system names and country. We don't store your IP address, and this data stays in our own database. It's deleted automatically after 90 days.

Google Analytics

We also use Google Analytics, a service run by Google, to see how visitors find and use the store. It sets _ga and _ga_YDHQSX6N7Z, random identifiers that last up to 2 years, and it sends Google the pages you view, how long you stay, the site or campaign link you arrived from, and your device, browser and approximate location. When you place an order, we also tell Google what was ordered and its value, but not your name, contact details, address or order number. We don't use it for advertising. It never receives what you type on the checkout form, and it stays off your account, order confirmation, review and unsubscribe pages, because their addresses can identify you or your order. If you're visiting from the European Union, the EEA, the UK or Switzerland, it only runs if you choose “Accept” under “Cookie settings”. Elsewhere it runs by default and you can turn it off at any time. Read more in the Privacy Policy.

Meta ads

We advertise on Instagram and Facebook. To measure those ads and show them to people likely to be interested, Meta's script (its “pixel”) runs on our pages, and our server also tells Meta about your visit and any order. The script sets _fbp, a random identifier for your browser, and _fbc, which remembers the ad you came from if you clicked one; both last up to 90 days, and it keeps copies of that ad reference and the site you came from in your browser's storage. It sends Meta the address of each page you view, the product you're looking at and your browser details, and Meta can link that to your Instagram or Facebook account if you're signed in to it on this browser. It stays off the checkout and contact pages and your account, order confirmation, review and unsubscribe pages, and Meta never receives your name, contact details, address, what you type into a form or your order number. If you're visiting from the European Union, the EEA, the UK or Switzerland, this only happens if you choose “Accept” under “Cookie settings”. Elsewhere it happens by default and you can turn it off at any time. Read more in the Privacy Policy.

Saying no

If you decline or turn analytics off, none of this happens, Google Analytics and Meta included, and the store works exactly the same. If your browser sends a Global Privacy Control signal, we treat it as a decline. Separately from cookies, the name, email and phone you type on the checkout form are saved as you enter them — see the Privacy Policy.

Managing cookies

You can change your choice at any time with “Cookie settings” at the bottom of every page; turning analytics off deletes the analytics cookies, and Meta's copies in your browser's storage, straight away. You can also clear cookies through your browser settings — that will empty your cart and sign you out, but won't affect any orders already placed.