Returns, Refunds & Exchanges

We want you to love what you ordered. Here's exactly what happens if you don't.

30-day money-back guarantee

Try your order for 30 days from delivery. If it isn't for you, message us with your order number and we'll refund the full amount you paid by Whish or OMT transfer. There's nothing to send back: keep the brushes. One money-back refund per customer, checked by the phone number on the order. How the guarantee works.

How refunds are paid

Orders are paid in cash on delivery, so there's no card to refund to. Refunds are sent by Whish or OMT money transfer: tell us which you prefer and the name and phone number to send it to.

Exchanges

Would you rather swap for a different set or bristle colour? Unopened, unused items in their original packaging can be exchanged within 7 days of delivery for another product of equal value.

Who pays for delivery on an exchange

If we sent the wrong item or it arrived damaged, Naterra pays for the delivery. If you changed your mind, you pay for the delivery.

How to start

Contact us via the contact page or by phone/WhatsApp with your order number and what you'd like: your money back under the guarantee, or an exchange. For an exchange, we'll confirm it's eligible and arrange pickup of the item and delivery of its replacement.