Frequently Asked Questions
About Naterra
What is Naterra?
Naterra is a Lebanese natural and eco-conscious lifestyle brand. It started with oral care, built around fewer, better ingredients and less packaging waste.
What does Naterra sell?
Naterra's first product is a bamboo-handled toothbrush, in its oral care category. Future products will be added to this and other categories over time.
What does "Better starts small" mean?
"Better starts small" is Naterra's slogan. Rather than launching a large product line, Naterra begins with one small, frequently repeated habit — brushing your teeth — and makes it a little more thoughtful. Every product added after that is held to the same standard.
Where is Naterra based?
Naterra is based in Lebanon and currently ships to addresses across the country.
Oral Care
What is a bamboo toothbrush?
A bamboo toothbrush is a toothbrush with a handle made from bamboo instead of plastic. Naterra's bamboo toothbrush pairs a Moso bamboo handle with a soft, BPA-free bristle head.
What is the toothbrush handle made from?
The handle is made from Moso bamboo, a fast-growing, renewable wood-like grass. The bristles are BPA-free nylon.
Is bamboo a suitable material for a toothbrush handle?
Yes — bamboo is firm and smooth enough for daily handling, and as a fast-growing renewable material it needs less new plastic than a standard handle. The bristles, which do the actual cleaning, are still nylon; bamboo replaces the handle, not the bristles.
How do I use a bamboo toothbrush?
The same way as any manual toothbrush: brush gently in small circular motions for about two minutes, twice a day, and rinse the bristles thoroughly with water after each use.
How do I care for a bamboo toothbrush?
Rinse it and shake off excess water after each use, and store it upright in a holder or cup so the bristle head can air-dry between uses. Keeping the handle dry helps it last through its full replacement cycle.
How often should I replace my toothbrush?
Dental professionals generally recommend replacing a toothbrush — bamboo or otherwise — around every three months, or sooner if the bristles start to fray.
How should I dispose of a bamboo toothbrush?
The bamboo handle is a natural material, but the nylon bristles do not break down the same way. Where possible, remove the bristle head before composting or disposing of the handle, and dispose of the bristles with regular waste.
Is the toothbrush packaging recyclable?
Naterra ships its toothbrushes without single-use plastic packaging, in a plain kraft cardboard box, which most household paper/cardboard recycling streams accept. Recycling options vary by municipality, so it's worth checking local guidelines.
What makes Naterra's bamboo toothbrush different?
It replaces the plastic handle of a typical toothbrush with Moso bamboo, uses soft BPA-free bristles that are gentle on gums, and ships in plastic-free packaging — without asking you to change your daily brushing routine.
Shipping, payment & returns
Where can I buy Naterra products?
Directly on this website — browse the shop and check out online.
Does Naterra deliver?
Yes. Naterra delivers to every governorate in Lebanon. Beirut orders typically arrive within 1–2 business days; other areas usually take a little longer.
What payment methods does Naterra support?
Cash on Delivery — you pay in cash when the courier hands over your order. No card payment is taken online and no card details are stored.
How can I contact Naterra?
Through the contact form on the Contact page, or directly by phone or WhatsApp — see the Contact page for details.
Can I return a product?
Yes — unopened, unused items can be returned within 7 days of delivery for an exchange of equal value. See the Returns page for the full policy.